Foundation Courses in SDP

Module 0 - Introduction to Supervisory Development

This Course introduces you to the Supervisory Development

Course Objectives:

At the end of the Course

  1. You will get an overview of Supervisory Development Program.
  2. You will get to know the difference between good and bad Supervision.
  3. You will also have an insight of the qualities required to be an Efficient Supervisor.

Pre-Requisites:

  1. Nil

Target Audience:

  1. Supervisors
  2. Managers
  3. Staff

Module 1 - Role of Frontline Supervisor

This Course introduces you to the Supervisory Development

Course Objectives:

At the end of the Course

  1. You will get an overview of Servant Leadership Program
  2. You will get to know the Better Understanding of Deploying the Balanced Scorecard
  3. You will also have an insight of the qualities and role of a Supervisor

Pre-Requisites:

  1. Nil

Target Audience:

  1. Supervisors
  2. Managers
  3. Staff


                                                   

Module 2 - Building Trust and Respect


This Course introduces you to the Building Trust

Course Objectives:

At the end of the Course

  1. What is trust?
  2. Whom do you trust?
  3. Why do you trust?
  4. Difference between trust and mistrust.
  5. How can trust be built?
  6. Characteristics of a trust-worthy person
  7. Challenges due to loss of trust

Pre-Requisites:

  1. Nil

Target Audience:

  1. Supervisors
  2. Managers
  3. Staffs

Module 3 - Effective Communication for FL Supervisors

This Course introduces you to the Communicating Effectively for Front-Line Supervisors

Course Objectives:

At the end of the Course

  1. Essential Skills of a Front-line Supervisor
  2. What is Effective communication?
  3. Why is Effective communication important for a FL Supervisor?
  4. Principles of Effective Communication.
  5. 7 C’s of Effective Communication.
  6. Effective Communication Process (PDCA)

Pre-Requisites:

  1. Nil

Target Audience:

  1. Supervisors
  2. Managers
  3. Staffs

Module 4 - Observing Performance and Providing Feedback

This Course gives you a detailed information on Observing Performance and Providing Feedback.

Course Objectives:

At the end of the Course

  1. You will get an overview of Observing Performance and Providing Feedback

Pre-Requisites:

  1. Nil

Target Audience:

  1. Supervisors
  2. Managers
  3. Staffs


Module 5 - Adding Value through Continual Improvement


Module 6 - Encouraging Problem Solving

This Course gives you a detailed information on  Encouraging Problem Solving.

Course Objectives:

At the end of the Course

  1. You will get an overview of Encouraging Problem Solving.
  2. You will get to know the meaning and importance of Setting Standards .
  3. You will also have an understanding on Problem Solving Tools.

Pre-Requisites:

  1. Nil

Target Audience:

  1. Supervisors
  2. Managers
  3. Staffs


Module 7 - Managing Conflict

This Course gives you a detailed information on  Managing Conflict

Course Objectives:

At the end of the Course

  1. You will get an overview of Conflict Management.
  2. You will also know the various Types of Conflicts. 
  3. You will get to know how to Manage Conflict.

Pre-Requisites:

  1. Nil

Target Audience:

  1. Supervisors
  2. Managers
  3. Staffs


Module 8 - Coaching for Performance

This Course gives you a detailed information on  Coaching for Performance

Course Objectives:

At the end of the Course

  1. You will get an overview of Coaching for performance.
  2. You will get to know the meaning and importance of Performance Review.
  3. You will also have an insight on Motivation as a main factor in performance. 

Pre-Requisites:

  1. Nil

Target Audience:

  1. Supervisors
  2. Managers
  3. Staffs